Refund Policy

Refund Policy

We strive to ensure every order reaches you in perfect condition. However, in the rare case that you receive a defective or incorrect item, we’re here to help. Please read our refund policy carefully.

Eligibility for Refund

Refunds are only applicable under the following conditions:

1. You received a defective item (e.g., damaged, non-functional).

2. You received the wrong item (e.g., incorrect product, size, or variant).

Required Proof

To be eligible for a refund, you must provide an unedited video clearly showing:

• The unboxing process from the moment the parcel is opened.

• The condition of the item inside.

• The defect or incorrect item received.

📌 Note: The video must begin before the parcel is opened and continue until the issue is clearly shown. Edited, paused, or unclear videos will not be accepted as valid proof.

Non-Refundable Situations

We do not offer refunds for:

• Change of mind or mistaken orders

• Claims made without proper video evidence

• Damage caused after delivery